All activities (before the activity) – Cancellation
24 hours or more
Leave the booking open without a date so they can come back whenever they want, keeping the price and conditions of the activity.
Full refund
Less than 24 hours
No refund
º Exceptions less than 24 hours
For health reasons (feeling unwell / medical form with a Yes)
12 hours before (20:00 the previous day)
change to another date keeping the price and conditions of the activity
full refund – instructor fee (€50 per person)
Less than 12 hours (in the morning)
full refund – instructor fee (€50 per person)
* exceptional case (the instructor had another student and their activity has not changed) – change to another date keeping the price and conditions of the activity possible
In the shop (medical form)
Change of activity to snorkelling (min 2 people = 110 euros) if possible (subject to availability) and refund of the remainder
full refund
Instructor fee
Morning dive
Afternoon dive
50 euros per person
50 euros per person
Courses
Courses include an additional cancellation fee of €80 for course materials if you choose a refund and not a date change:
Scuba Diver / Open Water Diver
Advanced Adventurer
All specialties (1 cancellation fee per specialty)
All activities (during the activity)
Try dive
Try diveDouble
– If a person books a double try dive and cannot do the second dive:
a) due to fear. At Viva Blue we will always try for everyone to leave the water with the feeling “I can do anything”. We will look for solutions together with another instructor at the time so that, in the worst case, they do snorkelling with equipment. If they are alone, consider the option of doing 2 slots of 30 minutes. If nothing is possible, they will receive a free T-shirt.
Note: in the afternoons and subject to availability
b) due to cold: we will try to improve their equipment conditions and do that second dive on another day if availability allows. If not, a free T-shirt.
c) because they do not want to: no refund.
d) due to medical problems (equalisation issues, pain in an injury, etc.): refund of €35
Triple Try Dive
– If a person books a triple try dive and we consider that they are not fit to do the dive at the Museum safely:
a) the situation will be explained to the person. The refund will be €35 for the dive they do not do, or they can do a third dive at Flamingo instead of the Museum.
b) If the person does not want the Museum due to cold or fear, the €35 will be refunded.
Diver
– If a diver books a two-dive package from shore or from boat
a) and does not want to do the second due to cold or tiredness, there is no refund, but we will give them a free T-shirt.
b) if the second dive is cancelled due to weather or medical conditions, the corresponding part will be refunded. Example in a 2-dive package – from 115 we refund 35 (1 dive €80).
Course
– If a person books and, for medical reasons (feeling unwell) or due to inability to complete the requirements:
a) we keep the course open for 12 months
If you have any questions or queries about the Cancellation Policy, please write to: info@vivabluediving.com